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Privacy and Security

Privacy and Security

Subprocessors

Purpose and Scope

This document lists the required processors (that process personal information) that RainFocus engages to offer select features on the RainFocus Platform.

Optional sub-processors will be used only when certain integrations and apps are requested by the Client, a list of these may be provided upon request.

Definitions

ProcessorPurpose for ProcessingData Types ProcessedLocation (Country)
API LayerConvert HTML to PDF via their service PDFLayer.
  • Emails
  • Invoices
Austria
Adobe LMSProvide training on how to use the RainFocus Platform.
  • Name
  • Email
  • IP
  • Training
United States
AmplitudeTracks all actions and data taken on the RainFocus Platform, except for PCI data.
  • Name
  • Email
  • IP Address
  • Location
  • Account Details
  • Company Entity
  • Job Title Role
United States
Anthropic (Claude)AI-assisted processing used to operate, secure, and improve the RainFocus platform and services.

Client and attendee data as necessary to provide the services, which may include name, email, IP address, and event activity data.

United States
AWSAll cloud hosting is done within this environment, unless otherwise specified in the contract.

All data comes through this platform.

United States
DatabricksData platform for data warehousing and analytics

Data contained within customer support tickets, which may include:

  • Submitter contact details (name, business email, job title, company name)
  • Ticket communications and content (issue descriptions, correspondence, troubleshooting notes, resolution summaries, and any other data added or uploaded to the support ticket).
United States
Google (Gemini)AI-assisted processing used to operate, secure, and improve the RainFocus platform and services.

Client and attendee data as necessary to provide the services, which may include name, email, IP address, and event activity data.

United States
https://ipdata.coDetermine an individual’s location to enable compliance with applicable data privacy regulations.

IP address. And based on the IP address’ approximated location (which is usually the internet service provider’s externally facing router) the following information:

  • Latitude and longitude
  • Time zone
  • Postal code
  • City
  • Region
  • Languages in the region
  • Country
  • Country calling code
  • Country currency
  • Country flag
  • ASN info (ASN ID, name, domain, route and type)
United States
Incident.ioOn-call alerting and incident management.

Limited personal data elements (e.g., name, email address, IP address) to the extent incidentally captured in system logs, error reports, or operational alerts. No bulk or structured transfer of client/attendee data occurs.

Belgium
Intercom(Admin Users Only) Enables in-app messaging to provide product communications and feature announcements.
  • Gravatars
  • Full name
  • Time last online
  • Location
  • User type (e.g., user, admin, etc.)
  • Owner (unknown)
  • Email
  • User ID
  • First seen
  • Signed up
  • New admin design
  • Lead category
  • Conversation rating
  • Phone
  • Last seen
  • Last contacted
  • Last heard from
  • Last opened email
  • Last clicked on link in email
  • Web sessions (count)
  • Browser language
  • Language override
  • Browser (e.g., Chrome)
  • Browser version
  • OS type
  • OS version
  • Twitter followers
  • Unsubscribed from emails
  • Marked email as spam
  • Has hard bounced
  • Utm campaign
  • Comments on user’s profile from RainFocus personnel
United States
NewRelicPerformance monitoring.

Data contained in logs, such as name, email, IP address, userID, user actions taken (e.g., button clicked, username changed, etc.), etc.

United States
OpsgenieOn-call alerting is done using this tool.

Possibly some client / attendee data recorded in an error or other type of communications.

Australia
OsanoFulfilling data subject rights requests submitted by client administrators through the privacy request form available in the RainFocus platform.

Client administrator name and email address, and requesting attendee name and email address submitted in connection with data subject rights requests.

United States
SalesforceClient facing ticketing system, receive client support requests and responses.
  • First and last name
  • Email address
  • Data submitted by clients
United States
SendgridEnable emails to be sent out, on behalf of clients, from the RainFocus Platform. It also enables password resets, MFA, etc.
  • Attendee demographic data
  • Registration information
  • Session and sponsorship interactions
United States
WizSecurity vulnerability management and detection

Data contained in RainFocus cloud environments that host client data. Most of this data is processed only briefly during security scans. Wiz retains:

  • Security findings and related metadata, such as IP addresses, user IDs, and configuration and access logs
  • Data security scanning results or masked data samples.
United States